CRM

More than two-thirds of retail and SaaS business leaders say reliance on a single all-in-one technology provider is limiting growth and slowing innovation, making it difficult to scale, according to a new study from...

Ed Betts, Retail Express, discusses the reasons electronic shelf-edge labelling is becoming the execution layer that allows AI-driven pricing strategies to function in the real world. Electronic shelf-edge labels...

Effective communication is key to any retail store’s success. When Iceland sought to enhance their operational efficiency and colleague safety, they turned to VoCoVo to form a dream in-store tech partnership. Here’s how...

Unified, chat-first engagement strategy drives higher customer satisfaction, lower call volumes and stronger conversion rates. Homechoice is one of South Africa’s established retail and financial services brands, t...

Dean Baker, Regional Sales Lead at Infobip, explores how WhatsApp is evolving into a powerful conversational commerce channel, reshaping customer engagement and enabling brands to deliver personalised, seamless...

e& UAE, flagship telecom arm of e&, has announced a strategic partnership with Aster Pharmacy, one of the region’s most respected pharmacy chains. This collaboration will see the rollout of the innovative ‘Pharmacy in ...