Africa

Woolworths has officially opened its latest online fulfilment centre, commonly known as a ‘dark store’, in Wynberg, Cape Town, marking another step in the expansion and enhancement of its fast-growing,...

Unified, chat-first engagement strategy drives higher customer satisfaction, lower call volumes and stronger conversion rates. Homechoice is one of South Africa’s established retail and financial services brands, t...

Dean Baker, Regional Sales Lead at Infobip, explores how WhatsApp is evolving into a powerful conversational commerce channel, reshaping customer engagement and enabling brands to deliver personalised, seamless...

Surtee Group, one of South Africa’s most established luxury and fashion retailers, has taken a major step in its Digital Transformation journey by selecting AI-native retail technology platform Fynd as a strategic p...

Ethiopian Airlines has selected SabreMosaic Airline Retailing to accelerate its transition to offer-order retailing, enabling dynamic pricing, personalised offers and modern distribution in alignment with its Vision...

Retailers in South Africa are increasingly turning to technology and AI to enhance customer experiences, streamline operations and boost profitability. Jonathan Allmayer, Senior Account Executive, Dell Technologies...