CRM

The John Lewis Partnership has appointed Kevel to power its on-site retail media network, across both the John Lewis and Waitrose websites. It’s the Partnerships’ latest move to future-proof its retail...

Asda has announced a new partnership with Amazon Ads to transform how brands reach and engage with millions of customers across its digital platforms, marking a significant step forward in the evolution of its retail...

Retail’s relationship with telecoms is entering a more commercially integrated phase. Lidl’s recent move into the mobile market may appear to be a natural extension of its value-led proposition, yet it reflects a shi...

A new consumer shopping study from Sampl shows that rising prices are driving consumers to be more cautious with their spending – 83% of UK consumers said their shopping is noticeably more expensive than it was a year a...

The news that instant credit in the form of BNPL is now part of Stripe’s latest AI-driven shopping experiences is an important step for Agentic commerce. As Klarna’s own AI-first strategy shows, from personalised sho...

Retailers have prioritised personalisation for years, yet many still struggle to deliver the relevant, real-time experiences customers expect. Matthew Biboud-Lubeck, General Manager EMEA at Amperity, explores why...