CRM

From high-street regeneration to retail crime and the responsible use of AI, the UK retail sector faces a defining year ahead. Martin Smethurst, Chief Customer Officer at VoCoVo, outlines what businesses must...

The Estée Lauder Companies and Jo Malone London have launched the Jo Malone London Scent Advisor, pitched as an innovative AI-powered digital experience designed to help customers discover their perfect fragrance ...

Surtee Group, one of South Africa’s most established luxury and fashion retailers, has taken a major step in its Digital Transformation journey by selecting AI-native retail technology platform Fynd as a strategic p...

SAP SE has announced that New Look, one of the UK’s leading womenswear brands in the 18–44 sector, has successfully completed its migration to SAP Commerce Cloud, marking a major milestone in the brand’s ongoing Digit...

Aptos, a leader in unified commerce solutions, has unveiled its latest consumer research report, ‘Making Every Moment Matter: Meeting Expectations and Driving Loyalty with Meaningful Store Experiences.’ The study, whi...

Marcelo Sturn, Head of Retail Software, Diebold Nixdorf Brazil on shaping the future of retail with continuously evolving platforms. Retail is undergoing profound and accelerated change. In a sector long known for...