Europe

Germany’s retail sector is known for stability and operational discipline. But at the checkout, significant changes are underway. Rising labour costs, stricter regulation and rapidly evolving payment habits are pushing r...

German retailers are entering a significant point-of-sale modernisation cycle, with 80% planning checkout hardware changes within the next two years and 50% expecting full POS software replacement, according to a new...

Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully delivered an AI implementation and Zendesk optimisation project for Toolden, one of the UK’s fastest-growing o...

New data by business communications provider Esendex has revealed that the retail industry is underperforming in customer service, with long wait times, limited communication options and low customer satisfaction...

Vusion, a global leader in AI-powered digitalisation solutions for physical commerce, has been selected by Extra Shop to deploy its solutions in 40 of its locations in Belgium. These solutions will be installed by...

New research from CCS McLays and Retail Economics highlights how better management of Goods Not for Resale could significantly boost profitability without impacting customer value. A new research report launched by...